| 1 |
Normal fuse-off calls |
within six hours from the time of registration of complaint |
| 2 |
Underground cable |
within twenty four hours from the time of occurrence of breakdown |
| 3 |
Distribution Transformer Failure |
within twenty four hours from the time of occurrence of breakdown |
| 4 |
Period of Scheduled outages |
Interruption in power supply due to scheduled outages other than load-shedding, shall be notified by the licensee at least twenty four hours in advance and such interruption shall not exceed ten hours in a day |
